INTRO
Introduction
Sales Process in Spanish for Car Sales
Guide to use Spanish for Car Sales
Spanish Tool Menu
MEET & GREET
Basic Expressions
Sample Dialogues
CUSTOMER INITIAL REACTIONS
Salesman Rejecters
Assertive and Direct
See numbers
Just looking
I don't have much time
I don't know...
NEEDS ANALYSIS
Basic Screening
Financing Screening
Credit History Screening
Income Screening
Deposit Controls
Residence Questions
ID-Insurance Questions
Readiness Questions
TRADE-IN
Availability
Trade-in Issues
SELECTION
Immediate Rejection
New Approach
Unrealistic Customer
NEW VEHICLE PRESENTATION
New Presentation 1
New Presentation 2
New Presentation 3
USED VEHICLE PRESENTATION
Used Presentation 1
Used Presentation 2
TEST DRIVE
Test Drive OK
Test Drive: Objections 1
Test Drive: Objections 2
WRITE-UP
Ball Park Numbers
Filling out the Application
NEGOTIATION & CLOSING
Numbers Presentation
Objection - Trade-in
Objection: Price
Objection 3: Down Payment
Objection 4: Payment
T.O. - TURN OVER
At Meet & Greet
Analysis Needs
At Selection
At Demostration / Test drive
PAPERWORK
Before F&I
F & I
DELIVERY
Over the Vehicle
Survey & Availability
FOLLOW-UP
Sold vehicle
Unsold vehicle
PHONE CALLS
Incoming Calls
MAINTENANCE & REPAIR
Service Visit
Getting into the issue
